RITZ CARLTON HOTEL COMPANY Essay Example | Topics and Well Written Essays - 2000 words

RITZ CARLTON HOTEL COMPANY - Essay Example The logo of the hotel, which had the British royal seal (the crown) and the logo of a financial backer (the lion) was designed by Cesar Ritz. The hotel assumed the status of a private club meant for the very rich. The hotel entertained only those guests who were on the Social Register or were the Who’s Who of the society. Edward Wyner, the owner of the Ritz-Carlton,  Boston passed away in 1961. The property was thereafter owned and managed by land developers Cabot, Cabot & Forbes and their chairman Gerald W. Blakely. Charles Ritz, son of Cesar Ritz, remained an active board member of the Ritz-Carlton hotel until he died in 1977. William B. Johnson bought the hotel and the rights to The  Ritz-Carlton name from Blakely and established The Ritz-Carlton Hotel Company (Ritz-Carlton, 2014). Herve Humler is the President and Chief Operations Officer of Ritz-Carlton. Leeny K. Oberg is the Chief Financial Officer while Bob Kharazmi is the Global Officer, Worldwide Operations (Marriot, 2014). Simon F. Cooper remained the President and Chief Operating Officer of the Ritz-Carlton Hotel Company from February 2001 to September 2010 and was instrumental in the expansion spree of the hotel chain during the period (Ritz-Carlton, 2014). Ritz-Carlton is committed to providing top-notch service to its esteemed customers. The hotel chain has adopted the motto; â€Å"We are ladies and gentlemen serving ladies and gentlemen.† Genuine care and comfort of its guests is the highest mission of Ritz-Carlton. All the employees of the company are taught the â€Å"The 12 Service Values,† â€Å"The Credo,† â€Å"The Three Steps of Service,† and â€Å"The 6th Diamond† which together form the basis of day-to-day working of the company. The company has been honored with the Malcolm Baldridge National Quality Award twice (Ritz-Carlton, 2014) The Ritz-Carlton Hotel Company, L.L.C. operates the Ritz-Carlton chain of luxury hotels. It is